Refund Policy

30-Day Money-Back Guarantee

If PurrEase didn't make a meaningful difference for your cat, you can return it within 30 days of delivery for a full refund of the purchase price. Here's exactly how it works — no surprises.

How to request a refund

Step 1: Email contact@purrease.us with your order number and a quick note on why you're returning. A real person replies within 1–2 business days with return approval and the return address.
Step 2: Ship the items back. Return shipping is paid by the customer. We strongly recommend a tracked service — we can't refund items lost in return transit.
Step 3: Once your return arrives and is inspected and approved, your refund is issued to your original payment method within 2–3 business days. (Your bank may take a few additional days to post it.)

Return conditions

Return requests must be made within 30 days of delivery.
Items should be returned complete — diffuser head(s) and any unopened refills — in their original packaging where possible. Normal use of one refill while trying the product is completely fine; that's what the 30 days are for.
Original shipping charges (if any) are non-refundable.

Damaged, defective, or incorrect orders — we cover everything

If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with a photo. We'll send a free replacement or issue a full refund — your choice — and you won't pay a cent of return shipping.

When we may refuse a return

We're generous with honest customers and firm with abuse. We reserve the right to refuse a refund where, for example:

The request is made after the 30-day window;
The returned items are substantially damaged beyond normal trial use, or key components are missing;
Multiple refills have been fully consumed and returned empty;
No valid proof of purchase can be provided, or the item wasn't bought from purrease.us;
The same household is making repeated buy-and-return requests;
We reasonably suspect fraud, resale abuse, or misuse of this policy.