Shipping Policy

Every PurrEase order ships from our US fulfillment partner within 48 hours, Monday–Friday (excluding holidays), with tracking emailed to you the moment it leaves. Estimated delivery: 8–12 days from the day you order. We'd rather tell you straight than surprise you.

Shipping rates (United States)

Calm Plan, 2 Rooms or 3 Rooms: free priority shipping on every box, including renewals.
Calm Plan, 1 Room: $6.95 per box.
One-time orders: free on orders of $44 or more; $6.95 under $44.

The exact rate is always shown at checkout before you pay.

Calm Plan renewals

Refill boxes ship automatically on your renewal date so the next vial arrives before the last one runs dry. You'll get an email 3 days before each renewal, and you can change your address any time from your account.

Optional Shipping Protection

At checkout you may add Shipping Protection, which covers lost, stolen, or damaged-in-transit packages for faster resolution. It's optional and can be removed before purchase.

Damaged, missing or late

If a box arrives damaged, is missing items, or doesn't arrive, email us within 14 days of the expected delivery date and we'll replace it free.

Delays & address accuracy

We aren't responsible for carrier delays, but we'll always help you track and resolve any issue. Please double-check your shipping address — we can't be responsible for orders sent to an incorrectly provided address, but contact us right away and we'll do our best to help.